Career Opportunities with Archon Systems Inc.

We’re looking for someone to join our friendly and world-class development team. As the 65th member of our tight-knit team, you’ll help us take on the challenges of delivering modern, scalable, and performant APIs as well as our web and mobile application to users around the world who depend on inFlow for their businesses. We value working happily, creativity and collaboration. If you have a knack for transforming ideas into meaningful solutions and are passionate about making a positive impact for small businesses worldwide, then we’d love to hear from you! What you’d do: Work with our amazing Development team to create new REST APIs & backend infrastructure (C#, SQL, Azure) to help us expand our features for our web, Android, and iOS apps (React, React Native, and Typescript) Collaborate with our DevOps to ensure our APIs are scalable and highly performant Coordinate with UX and Product Managers on current and future projects Initiate your own ideas and projects to help us grow. We pride ourselves on being a high-trust environment, empowering you to make the right changes & decisions. Our Stack: We try to keep our stack fairly up to date, we’ve evolved our codebase from a Windows-only on-premises client-database architecture in 2006 all the way to a modern cloud-based multi-tenant multi-platform system in 2023. Here’s a little taste tech you’d experience: Our backend is powered by .NET 8 and C# 12 along with some other technologies such as Microsoft Orleans and Entity Framework/ EF Core. SQL Server is our go-to for data storage. We heavily utilize Microsoft Azure for our cloud services, orchestrating with Kubernetes and Docker for smooth deployments and scalable infrastructure. Our front end uses React & NextJS for our web products along with React Native & Expo for our mobile applications. The whole codebase is written in TypeScript We have a wide range of testing tools including Playwright, Percy, Mocha, and xUnit.net, along with some of our own custom built testing tools. Our deployment pipeline is streamlined with Github for version control and continuous integration, and Octopus for deployment management Nice to have (but not necessary) Experience with our backend development stack is a bonus, but any experience with similar strongly typed language or technologies would be great! Experience with frontend web technologies similar to ours would be a plus. If not, no worries! Experience with hosting on Microsoft Azure or similar Cloud Providers Experience with Microservices & serverless architectures Experience with Docker Experience with using Git as version control Experience with serverless architectures Other stuff we’d be happy to hear about Open-source and recreational coding projects. Anything similar to that too is great! Awards and contests Experience with business systems (accounting, inventory, CRM, etc.) Close experience with small businesses Now what? What are you waiting for? To apply, go to this webpage: https://bit.ly/archonsystems-SoftwareDeveloper-Jan-2025 What you can expect when applying for a job at Archon http://www.archonsystems.com/devblog/2019/04/15/what-you-can-expect-when-applying-for-a-job-at-archon/ At Archon we celebrate diversity as an equal opportunity employer. We hire people based on what they can contribute and we provide equal pay for equal work.

Be in charge of data for a growing software-as-a-service company! As our first dedicated data-centric employee, you would be setting the stage for how we collect, store, synchronize, analyze, and build reporting on various forms of data company-wide. ResponsibilitiesOver time, we expect that your responsibilities would include: Define a modern, practical data architecture and warehousing strategy for our various data needs. Define, create, and maintain data pipelines to synchronize data between various systems used in our company. Build dashboards to allow various stakeholders to monitor key metrics Create ad-hoc analyses on to answer business questions or discover new insights Clearly document nuances of the data architecture Communicate directly with various stakeholders across the organization to address data concerns and improve reporting Requirements 2+ years of experience with managing and troubleshooting data architecture and pipelines A bachelor’s degree in computer science or related discipline, or equivalent work experience A careful, detail-oriented approach that keeps data organized, well-communicated, and correct Strong working experience with SQL and spreadsheets Some programming experience in C#, Java, or other strongly-typed programming languages Experience creating reusable reports (e.g. in PowerBI) Excellent communication skills in gathering requirements and precisely and concisely explaining data nuances The drive and self-confidence to evolve your own role over time Nice to have (but not necessary): Data science skills, like machine learning and predictive analytics. Experience managing subscription data. Experience dealing with massive data sets (ours are mostly smallish, hundreds of thousands of rows) Now what? What are you waiting for? To apply, go to this webpage https://bit.ly/archonsystems-DataEngineer-Jan-2025 What you can expect when applying for a job at Archon http://www.archonsystems.com/devblog/2019/04/15/what-you-can-expect-when-applying-for-a-job-at-archon/ At Archon, we celebrate diversity as an equal opportunity employer. We hire people based on what they can contribute and we provide equal pay for equal work.

As our Customer Support Team Lead, youll be in charge of managing the operations of the support team and providing top notch support to our customers. This role is a mix of managing and doing - Your goal is to improve the processes, dynamics and strategy of the team and also diving in and helping the team resolve customer issues. Hybrid work - one day/week in the office We know that in the software industry, you can get most of your day-to-day work done outside of an office. We value the freedom and flexibility that comes from being able to work from home; in fact, weve been pioneers in mostly-working-from-home for over a decade, waaaay before it was cool. We also believe that its important to be able to build real human connections (dare I say, friendships?) with your co-workers, and that theres no substitute for in-person bonding time for this. These connections (friendships?) build trust and encourage open and honest conversations; theyre good for business AND good for well-being. Thats why we will be requiring that employees work one day per week (typically) in our beautiful Toronto office, with this in-person time focused on team gatherings, monthly free lunches, and other activities that are best done in-person. Other days, youre free to work from home, the office, or any productive environment. What youd do Core management responsibilities: Design and improve systems and processes to improve customer experience and team efficiency (we mostly use a software called Freshdesk) Create and manage the teams schedule against support hours of operation Be point person for coordinating interruptions to operations (e.g. system down alerts, vacations, overloaded support volumes, etc.) Provide guidance and mentorship to a team of 6 (and growing) Support Specialists across Toronto and Lisbon Manage operations of the team, including scheduling, meetings, 1:1s, performance reviews, etc. Help set, monitor, and report on achievement of KPIs (both individual and team level) Participate in hiring and training of new talent, as required Core support responsibilities: Talk to our customers through email, live chat and phone during business hours (9-5, Monday-Friday) Provide customer support for thing such as: Troubleshoot technical issues (e.g. investigate SQL databases and computer network issues) Teach customers how to use our products Answer questions about what inFlow can and cant do Be the first point of contact for customer issues and/or escalations Make people happy by solving problems. Earn more praise like this: I want to thank inFlow support. They were so amazing helping us set up our very complicated inventory. Work on side projects to help improve support, engagement and retention Secondary responsibilities: Work across the CSI team with Customer Success to implement processes that work towards shared objectives of engagement and retention Gather feedback from customers and share with our development team Represent the customer voice and CSI team on special projects across departments like Sales, QA and Product teams Come up with your own ideas on how to help out! What were looking for Experience: You have direct experience (at least 1-2 years) in a customer support type role in a team setting - bonus points for SaaS experience Leader: You are a natural people person and team player thats not afraid to make tough calls Fair: Youre able to get along with different personalities and styles of working to empower your team to play to their strengths and constructively improve Customer-centric and empathetic. You empathize with customer pain points and genuinely care about finding them a solution. Youre willing to go the extra mile to make our solution work for them. Strong communicator. You have no problem picking up the phone and talking to customers directly to train them, help solve problems or just check in Quick learner. You can learn complex software and processes quickly and are efficient with your time. Self-starter. You are naturally self-motivated and can manage your own time well Technical. You have strong problem solving skills and are not afraid to tackle tough technical computer issues. Team player. Were a tight knit team that always helps each other out, even if its outside our responsibilities. Great personality. No need to be the life of the party but you are friendly, positive, and likeable. Nice to have (but not necessary) Experience in front-line or service-based positions with direct customer interactions (support, hospitality, retail, etc.) Experience or understanding of the software-as-a-service industry A plus - experience with support, inventory management, small businesses, working remotely and weird hobbies - we looove weird hobbies! What you can expect when applying for a job at Archon http://www.archonsystems.com/devblog/2019/04/15/what-you-can-expect-when-applying-for-a-job-at-archon/ At Archon, we celebrate diversity as an equal-opportunity employer. We hire people based on what they can contribute, and we provide equal pay for equal work.